Everything a surf villa needs to run, set up by one team

The challenge

Running surf villas with a restaurant means a lot of moving parts: guest bookings, payments, the kitchen and the bar, staff, suppliers and the back office. Each of those needs a system, and those systems need to talk to each other.

The owners needed all of it brought up and working: the equipment on site, the software to run the hotel and the restaurant, a way to take payments, and a way for guests to find them online. They also needed a team on the ground who knew how to use it all, and someone to call when something went wrong.

What we did

We took on the whole job, from the hardware on site to the website guests see first.

• IT setup and equipment. We chose, supplied and set up the IT equipment the property needed, and configured everything so it works together.
• Systems to run the hotel and the restaurant. We set up and configured the systems for bookings, the restaurant and the back-office work behind both.
• Payments. We connected payment integrations, so taking money from guests is part of the normal workflow rather than a separate job.
• Dashboards. The owners get dashboards that show how the business is going, without digging through several systems.
• Website, Google and SEO. We built the website, set up the Google Business Profile and laid the SEO foundations, so travellers searching for surf stays in Lombok can find the villas.
• Training and support. We trained the staff on the new systems and stayed on to provide ongoing support and configuration changes as the business needs them.

The result

East Lombok Surf Villas runs on one set of systems that were planned together, rather than a patchwork of tools added one at a time. The hotel, the restaurant and the back office are covered, payments are built in, and the owners can see the business at a glance.

Guests can find the villas online, the staff know the systems, and there’s one team to call when something needs to change.